Questions and answers

Frequently Asked Questions and Answers (FAQ)

  1. What products does The Indian Face offer?

A: The Indian Face offers a wide range of products for adventurers and nature lovers, including sunglasses, technical clothing, caps, and accessories designed to accompany you on all your outdoor adventures .

  1. How can I know my size for technical clothing?

A: You will find a detailed size guide on each product page. We recommend you measure yourself and compare your measurements with our chart to ensure you choose the correct size.

  1. Do you ship internationally?

A: Yes, The Indian Face ships to several countries. Shipping costs vary depending on destination. You can check shipping details and rates in our shipping section.

  1. How long does it take for my order to arrive?

A: Delivery time depends on the destination. Normally, orders are processed within 24-48 hours and shipping time can vary from 3 to 7 business days for domestic destinations and 7 to 14 business days for international shipments and over 20 days outside Europe

  1. Can I return or exchange a product?

A: Yes, we accept returns and exchanges within 30 days of receiving the order, as long as the products are in their original condition and with tags intact. Please visit our returns policy for more information.

  1. How can I track my order?

A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your shipment.

  1. What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, and other local payments depending on the country. All payments are secure and encrypted for your peace of mind.We do not accept payments by bank transfer or Paypal.

  1. How can I contact customer service?

A: If you have any questions or need assistance, you can contact us through our contact form on the web, send us an email or call us directly. Our team will be happy to help you.

SHIPPING QUESTIONS AND ANSWERS

  1. Do you The Indian Face ship to my country?

A: Yes, at The Indian Face we are proud to offer shipping to all countries in the world. Regardless of where you are, you can enjoy our products.

  1. How much does international shipping cost?

A: Shipping costs vary depending on the destination and the weight of the package. You can see an estimate of shipping costs when checking out in our online store.

  1. How long does international shipping take?

A: Delivery time may vary depending on the destination country. Generally, international shipments can take between 7 and 21 business days, depending on local customs and delivery processes.

  1. How can I track my international order?

A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier's website.

  1. Do I have to pay customs taxes or import fees?

A: Customers are responsible for all customs taxes and import fees that may apply in their country. These charges vary by country and are not included in the total cost of your order.

  1. What happens if my international order does not arrive?

A: If your order does not arrive within the estimated time, please contact our customer service. We will track your shipment and provide you with a solution.

  1. Can I change my shipping address after I have placed the order?

A: If you need to change your shipping address after you have placed your order, please contact our customer service as soon as possible. We will do our best to accommodate your request.

  1. What carriers do you use for international shipments?

A: We use a variety of trusted international carriers to ensure your order arrives safely and efficiently. Specific carrier may vary depending on destination.

  1. Do you offer express shipping options for international shipments?

A: Yes, we offer express shipping options for customers who need to receive their orders faster. Express delivery costs and times vary depending on destination.

  1. What should I do if I receive a damaged or incorrect product in an international shipment?

A: If you receive a damaged or incorrect product, please contact our customer service with photos of the product and details of the problem. We will provide you with a solution, which may include a replacement or refund.

Questions and Answers about Ski Goggles from The Indian Face

  1. What features do The Indian Face ski goggles have?

A: Our ski goggles offer 100% UV protection, anti-fog technology, and wide peripheral vision. They are designed with high-quality lenses to ensure clear and distortion-free visibility, in addition to having a resistant and comfortable frame.

  1. Are ski goggles suitable for all types of weather conditions?

A: Yes, we have interchangeable lenses to adapt to different weather conditions, from sunny days to low light conditions. This allows skiers and snowboarders optimal visibility in any situation.

  1. How do glasses prevent fogging?

A: The glasses feature an advanced ventilation system and anti-fog treatment on the lenses, which helps prevent moisture build-up and keeps vision clear all day long.

  1. Are ski goggles compatible with helmets?

A: Yes, our ski goggles are designed to be compatible with most helmets, ensuring a secure and comfortable fit.

  1. How do you clean ski goggles?

A: It is recommended to clean the lenses with a soft, clean cloth. Avoid touching the inside of the lenses to avoid damaging the anti-fog treatment. For stubborn dirt, you can use warm water and gently wipe.

  1. What type of UV protection do you offer?

A: All of our ski goggles offer 100% UV protection, protecting your eyes from harmful UVA and UVB rays.

  1. Can glasses lenses be changed?

A: Yes, many of our ski goggles feature an interchangeable lens system, allowing you to easily change them depending on light and weather conditions.

  1. Do you offer ski goggles for children?

A: Yes, we have a selection of ski goggles specially designed for children, with all the protection and comfort features of our adult goggles, but in sizes suitable for the youngest.

  1. Are there different colors and designs available?

A: Yes, we offer a wide variety of colors and designs so you can find the style that best suits your personality and ski equipment.

  1. How can I know which model of ski goggles is right for me?

A: Consider the conditions in which you will most often ski, as well as your personal preferences for style and fit. Our customer service team will be happy to advise you to find the perfect model for your needs.

  1. What do the lens categories mean in ski goggles?

A: Lens categories refer to the level of tint in the lenses and how much light they transmit. The categories range from 0 to 4, with 0 for low light conditions and 4 for bright sunlight. This helps you choose the right lens based on the light conditions you will face.

  1. How do I choose the right lens category for my ski conditions?

A: If you ski mainly on sunny days, category 3 or 4 lenses are best suited. For cloudy or low-light days, opt for category 1 or 2 lenses. For those looking for versatility, photochromic lenses that adjust to lighting conditions are an excellent option.

  1. What is The Indian Face's X-Polar lens technology?

A: The X-Polar technology in our lenses ensures ultra-clear vision with improved contrast and superior depth perception. This reduces eye fatigue and improves safety by allowing you to see contours and obstacles in the snow more clearly.

  1. How does X-Polar technology benefit skiers and snowboarders?

A: X-Polar technology significantly improves visibility in various lighting conditions, allowing skiers and snowboarders to react faster to changes in terrain and piste conditions, thus improving its performance and safety.

  1. Do lenses with X-Polar technology offer UV protection?

A: Yes, all our lenses with X-Polar technology offer 100% UV protection, protecting your eyes from harmful sun rays while you enjoy your activity in the snow.

  1. Can I use ski goggles with X-Polar technology on cloudy days?

A: Absolutely. Lenses with X-Polar technology are versatile and offer improved visibility on both sunny and cloudy days, thanks to their ability to improve contrast and clarity.

  1. Are ski goggles with X-Polar technology more expensive than standard goggles?

A: X-Polar technology is an added value to our ski goggles, which can be reflected in the price. However, the investment is worth it for the significant improvement in visibility, comfort and protection they offer.

  1. Are X-Polar lenses impact resistant?

A: Yes, lenses with X-Polar technology are highly impact resistant, making them safe for intense snow sports, protecting your eyes from possible damage.

  1. Can X-Polar lenses be exchanged for other lens categories?

A: Yes, for select models, we offer the option to exchange X-Polar lenses for other lens categories to suit different lighting conditions and personal preferences.

  1. Where can I find more information about X-Polar lens technology?

A: For more details on our X-Polar technology and how it can improve your snow experience, visit our technology section on the website or contact our customer service team to personalized advice.

Questions and Answers about Clothing and Accessories by The Indian Face

  1. What materials are The Indian Face's t-shirts and sweatshirts made of?

A: Our t-shirts and sweatshirts are made from high-quality materials, such as 100% organic cotton and cotton-polyester blends, to ensure comfort, durability and a lower environmental impact.

  1. Are The Indian Face polo shirts suitable for outdoor activities?

A: Yes, our polos are designed for both style and function, using breathable and comfortable fabrics that make them perfect for a variety of outdoor activities.

  1. How do I choose the correct size for my The Indian Face clothing?

A: You will find a detailed size guide on each product page. We recommend that you measure a similar garment that fits you and compare the measurements with our chart to choose the appropriate size.

  1. Are The Indian Face caps and hats adjustable?

A: Most of our caps have an adjustment system on the back, which allows them to be adapted to different head sizes. Our hats are designed to fit comfortably on most heads without adjustment.

  1. Are The Indian Face belts one size fits all?

A: Our belts come in various sizes and we also offer adjustable options that fit a wide range of sizes, ensuring a perfect fit for everyone.

  1. How do I care for and maintain my The Indian Face garments?

A: We recommend washing garments according to label instructions, generally with cold water and air drying. Avoid using bleach and ironing prints directly.

  1. Do you offer clothing for all seasons?

A: Yes, we offer a wide range of clothing and accessories designed to be worn in all seasons, from lightweight t-shirts and polos for summer to sweatshirts and hats for winter.

  1. Are The Indian Face socks suitable for sports?

A: Absolutely. Our socks are designed with high-quality fabrics that offer breathability, comfort and durability, making them perfect for a variety of sports and adventure activities.

  1. Can I find The Indian Face clothing and accessories in physical stores?

A: In addition to our online store, The Indian Face has selected distributors. Visit our "Where to Buy" section to find a store near you.

  1. How do I know when they launch new products or collections?

A: To stay up to date with our latest launches and collections, subscribe to our newsletter and follow us on our social networks. This way, you will be among the first to know our news.

  1. Do you have ecological or sustainable clothing options?

A: Yes, we are committed to sustainability and offer clothing options made with eco-friendly materials, such as organic cotton, that minimize environmental impact without compromising quality or style.

  1. Do The Indian Face clothing offer UV protection?

A: Some of our clothing is designed with materials that offer UV protection, ideal for outdoor activities in the sun. Look for specific UV protection information in product descriptions.

  1. How can I find accessories to match my The Indian Face clothes?

A: In our online store, you can explore coordinated collections that include matching clothing and accessories, making it easy to create a complete and stylish look.

  1. Do you offer large sizes in your clothing?

A: Yes, we offer a size range including plus size options, ensuring everyone can enjoy our clothing and accessories. Check the size options available in each product.

  1. Are The Indian Face caps suitable for intense activities such as running or cycling?

A: Absolutely. Our caps are designed to be lightweight, breathable and comfortable, making them perfect for intense activities, providing sun protection without sacrificing performance.

  1. Can I personalize any The Indian Face product?

A: Currently, we do not offer direct customization in our online store. However, many of our products come in a variety of styles and colors, offering many options to find something that fits your personal taste.

  1. Are The Indian Face products unisex?

A: Many of our products are designed to be unisex, offering a versatile and comfortable style for both men and women. Check product descriptions for details on fit and style.

  1. How can I give a gift of The Indian Face to someone?

A: We offer gift options such as virtual gift cards, which are a great way to gift The Indian Face products by allowing the recipient to choose exactly what they want.

  1. Is there any special care to maintain the quality of the belts?

A: To keep your belts in the best condition, we recommend avoiding excessive contact with water and cleaning them with a soft, dry cloth. Leather belts may require occasional treatments with leather-specific products.

  1. What guarantee do you offer on your clothing and accessories?

A: All of our products are backed by a warranty against manufacturing defects. If you encounter any problems with your purchase, please contact our customer service for assistance.

Questions and Answers about Sports Sunglasses Uller

  1. What makes sports sunglasses Uller unique?

A: Uller sports sunglasses are designed specifically for athletes and outdoor sports enthusiasts. They stand out for their high quality, durable materials, advanced optical technology and ergonomic designs that guarantee a perfect fit and superior protection during physical activity.

  1. Do Uller sunglasses offer UV protection?

A: Yes, all of our sports sunglasses Uller offer UV400 protection, protecting your eyes from harmful UVA and UVB rays and ensuring clear, safe vision in bright conditions.

  1. Are the Uller glasses impact resistant?

A: Yes, our sunglasses are equipped with impact resistant lenses that meet safety standards, making them ideal for extreme sports and outdoor activities that require additional protection.

  1. Are Uller sunglasses suitable for all sports?

A: Uller sunglasses are versatile and suitable for a wide range of sports, including cycling, running, skiing and snowboarding, thanks to their lightweight design, secure fit and exceptional eye protection .

  1. Can I change the lenses on sunglasses Uller?

A: Yes, many models of Uller sunglasses come with interchangeable lenses to adapt to different lighting conditions and personal preferences, making them extremely versatile for all types of environments and activities .

  1. How should I care for my Uller sunglasses to ensure their durability?

A: To keep your sunglasses in optimal condition, store them in their case when not in use, clean the lenses with a soft cloth to avoid scratches, and avoid leaving them in places where they may be exposed to high temperatures or direct impacts.

  1. Are Uller sunglasses comfortable to wear for long periods?

A: Absolutely. We design our sunglasses with comfort in mind, using lightweight materials and adjustable nose pads that ensure a comfortable fit without excessive pressure, even during prolonged use.

  1. What color options are available for Uller sunglasses?

A: We offer a wide variety of colors and finishes in our sports sunglasses, from classic black and gray to vibrant red and blue, allowing athletes to choose the style that best suits their personality and needs.

  1. Does Uller offer a guarantee on its sports sunglasses?

A: Yes, all of our sunglasses come with a limited warranty covering manufacturing defects. For more details on warranty coverage and procedures, please visit our warranty page on the website.

  1. How can I buy sports sunglasses Uller?

A: You can buy our sports sunglasses directly from our online store or through authorized distributors. Visit our website to browse the full collection and find your perfect pair.

  1. How do interchangeable lenses work in sunglasses Uller?

A: Interchangeable lenses allow users to adapt their glasses to different light conditions and activities. You can simply remove your current lenses and replace them with new ones in seconds, giving you versatility and functionality for any adventure.

  1. What is X-Polar technology in Uller lenses?

A: X-Polar technology offers glare-free vision and improves contrast and visual clarity in all light conditions. This technology is ideal for outdoor sports, where clear and accurate vision is essential for performance and safety.

  1. Can I use Uller sunglasses if I need prescription lenses?

A: Yes, some models of our sports sunglasses come with an optional optical clip that can be fitted behind the regular lenses. This allows users who require vision correction to enjoy the benefits of our glasses without compromising their vision.

  1. What materials does Uller use for your frames and lenses?

A: We use lightweight and very resistant materials for our frames and lenses, such as polycarbonate and TR90, which ensure durability, comfort and superior protection, even in the most demanding conditions.

  1. Do the Uller interchangeable lenses offer the same UV protection as standard lenses?

A: Yes, all of our lenses, including interchangeable ones, offer UV400 protection to protect your eyes from harmful UVA and UVB rays.

  1. Is it easy to change the lenses in sunglasses Uller?

A: Yes, we have designed our glasses to make changing lenses simple and fast. You can change lenses in seconds without tools, allowing you to quickly adapt to changing conditions.

  1. Is X-Polar technology available on all Uller lenses?

A: X-Polar technology is available in a selection of our lenses, specially designed to enhance the experience of athletes and outdoor sports enthusiasts who require maximum visual clarity and protection.

  1. Are the frames of the Uller glasses adjustable?

A: Yes, many of our frames are made with flexible materials and adjustable nose pads, allowing for a custom fit to maximize comfort and ensure the glasses stay in place during physical activity .

  1. How can I purchase the optical clip for sunglasses Uller?

A: The optical clip is available for certain models and can be purchased together with your sunglasses Uller or separately. Visit our online store or contact our customer service for more details.

  1. Do you offer a warranty on the interchangeable lenses and the optical clip?

A: Yes, like our sunglasses, interchangeable lenses and optical clips come with a limited warranty covering manufacturing defects. For more information about warranty coverage, see our website or contact us.

Questions and Answers about High-End Uller Sunglasses with X-Polar Lenses

  1. What makes the high-end Uller sunglasses with X-Polar lenses different from other models?

A: High-end Uller sunglasses are distinguished by their exclusive use of X-Polar lenses, which offer glare-free vision, enhance contrast and provide superior clarity. Combined with premium designer frames and high quality materials, these glasses are designed to offer the best performance and style.

  1. For what activities are high-end Uller sunglasses with X-Polar lenses recommended?

A: These goggles are ideal for a wide range of outdoor activities, including skiing, cycling, running, and any sport where visibility and eye protection are critical. Their versatile design also makes them perfect for casual and fashion wear.

  1. How does X-Polar technology benefit my eyes during outdoor activities?

A: X-Polar technology significantly reduces glare and reflections caused by the sun, water, snow and other surfaces. This improves depth perception, reduces eye fatigue and allows for clearer, more comfortable vision, improving your performance and safety.

  1. Are the Uller sunglasses high-end with X-Polar lenses water and dust resistant?

A: Yes, these goggles are designed to withstand extreme conditions, including exposure to water and dust, making them ideal for water sports and outdoor adventures.

  1. What type of UV protection do these sunglasses offer?

A: Our high-end Uller sunglasses with X-Polar lenses offer UV400 protection, blocking 100% of harmful UVA and UVB rays to protect your eyes in bright conditions .

  1. Can I adjust the frames on my high-end Uller sunglasses for a custom fit?

A: Yes, the frames are designed with flexible and adjustable materials to ensure a comfortable and secure fit for a wide range of head shapes and sizes.

  1. Do the high-end Uller sunglasses with X-Polar lenses come with accessories?

A: Yes, these glasses come equipped with several high-quality accessories, including sturdy cases, cleaning cloths, and, on some models, interchangeable lenses and adjustable straps.

  1. How should I care for my high-end Uller sunglasses to prolong their life?

A: To keep your glasses in the best condition, clean them regularly with the cloth provided, store them in their case when not in use, and avoid exposing them to high temperatures or chemicals.

  1. Where can I buy high-end Uller sunglasses with X-Polar lenses?

A: You can buy these glasses directly from our online store or through authorized distributors. Visit our website to explore the collection and find your perfect model.

  1. What warranty do you offer for high-end Uller sunglasses?

A: We offer a limited warranty that covers manufacturing defects on high-end Uller sunglasses. For more details on warranty duration and terms, please see our warranty policy on the website.