DO YOU WANT TO MAKE A RETURN?
Any product may be returned within 30 days of receipt of the order and
You have 2 return options. We tell you:
If you want to send the order back by your own means, please send a message on our contact form indicating the order number and your wish to make a return.
Click here to go to the contact form and we will give you the shipping details to make the return.
FREE RETURN PROCESS
If you prefer to enjoy the free return, just follow these steps:
1. Access our returns portal by click here
2. You will have to enter:
3. Once you have accessed the portal, you will be able to see all your orders and you will have to select each of the products that you want to return and indicate the reason for which you want to return the product. If they are all products, please select all and then click the "return products" button
4. On the new screen you will have a summary of what you are going to return and to confirm the return you will have to click again on "Return products"
5. Once the return is confirmed, you will find another button to download the return labels. You will also receive an email with a barcode that you can present at the post office.
6. Now all you have to do is go to the nearest post office, show them the return barcode and deliver the package. Do not forget to save the delivery receipt that they will give you in case you have to claim any problem. If you don't save it, nothing can be claimed.
7. As soon as we receive the return in our warehouse and check that everything is correct, we will send you an email with the gift card with the total amount of the return.
* It is only allowed to return products that have not been used, having to be in perfect condition with their labels on. In case of receiving a product that has been used, the return of the money will be refused.